Cancellation & Refund Policy

EGPAY TECH PRIVATE LIMITED believes in providing fair and transparent policies to its users. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds may be considered for services provided through our platform.

1. Nature of Services

EGPAY TECH PRIVATE LIMITED provides digital platform, utility, and service facilitation services. Services may include, but are not limited to, digital payments, platform usage, and service processing.

2. Cancellation Policy

• Cancellation requests will be considered only if raised immediately after the payment is made and before the service is initiated.
• Once a transaction, recharge, or service process has been initiated or successfully completed, cancellation requests will not be entertained.

3. Refund Policy

• Refunds shall be applicable only in cases where the service has not been delivered or the transaction has failed but the amount has been debited.
• Successfully processed transactions, recharges, or services are non-refundable.
• Refund requests must be raised within 24 hours of the transaction.

4. Refund Processing Time

If a refund is approved, the amount will be credited back to the original payment method within 5–7 business days, subject to bank or payment gateway processing timelines.

5. Limitation of Liability

EGPAY TECH PRIVATE LIMITED shall not be responsible for delays or failures caused due to third-party service providers, banks, payment gateways, or technical issues beyond its control.

6. Contact for Refund Requests

For cancellation or refund-related queries, users must contact us at: egpay.xyz@gmail.com with transaction details and payment reference number.